Changes, cancellations & refunds
Last updated 15 September 2026
Everything is baked to order
We bake each order for the day it is collected or delivered. Nothing sits on a shelf waiting, which is why changes and cancellations need notice.
Changing or cancelling an order
Message us on WhatsApp at least 48 hours before your collection or delivery time. We'll do our best to accommodate a change or a cancellation, though acceptance is at our discretion. Once your order has been prepared, it can no longer be changed, rescheduled or refunded.
Where a cancellation is accepted more than 48 hours ahead, anything you have already paid is refunded in full to the account you paid from, within 7 working days.
If something is wrong with your order
Tell us within 24 hours of collection or delivery and send a photo on WhatsApp. If an order arrives damaged, or is not what you ordered, we will replace it or refund it. Because everything we make is fresh and perishable, we cannot accept returns for any other reason.
If we have to cancel
If we cannot fulfil an order we have accepted, we will tell you as soon as we know and refund it in full.
Any questions? Message us on WhatsApp, or come and see us at Fino Coffee, 59 Jalan Ramin 2, Bandar Botanic, 41200 Klang, Selangor.